Note that the password reset message can be flagged as spam by your Internet provider or by your email program, so please do check your spam or junk folders if you don't find the message in your inbox. Also, we are aware that some email services such as Hotmail.com, Live.com, Yahoo.com and others filter out and either discard or delay emails that their filters identify as possible spam. If you do not get our message, it may have been removed by your email provider. It is also possible that you entered your email address incorrectly OR the email address you entered is not the one that is associated with your account.
Please try a different email address.
If after checking spam folders and making sure you spelled your email correctly you still don't receive the pass code email, please contact us at firstname.lastname@example.org for assistance with resetting your pass phrase.
Please note that the Pass phrase is case-sensitive.